This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
Do you want to work for one of the UK’s biggest investors?
We’re on the lookout for a Case Handler – Help to Buy to ensure that the highest level of case management and administrative support for all aspects of Help to Buy – Wales (“HTBW”) activity are carried out efficiently and professionally.
As Case Handler, you will be responsible for the case handling of a mixed pipeline of highly detailed new and existing buyer applications from initial receipt of application through to the legal completion of the shared equity loan. With a proactive approach, you will ensure all regulatory and internal Service Level Agreements are met and customers are kept informed through various channels of communication.
You will be responsible for the onboarding of new applications and processing post completion events but you could also develop your knowledge and skills within the team checking land registration and/or recovering arrears within HTBW.
An excellent communicator, you will provide a high level of customer service and support to customers by building relationships with IFAs/Mortgage Advisors, Conveyancers and RICS valuers to ensure the customers experience is seamless.
We are looking for an individual that has;
The ability to work well under pressure to meet targets and tight deadlines
Experience of answering and dealing with telephone queries
Excellent accuracy and high attention to detail
Strong organisational skills with the ability to manage own workload effectively
Previous administration experience
A commitment to taking a proactive approach in taking ownership of self-development
A confident telephone manner and the ability to deliver excellent customer service
Strong written and oral communication and interpersonal skills
Confidence to make own decisions
Excellent experience in standard IT/PC applications including Word, Excel, PowerPoint, Outlook.
Benefits and rewards
We will always recognise and reward your hard work and success. We offer:
Flexible working
Competitive salary
Discretionary company bonus scheme
Contributory pension plan - employer’s contribution rate of up to 10%
30 days’ paid annual holidays
Closed over Christmas
BUPA health care scheme (contributory)
Cycle to work scheme
Free car parking
Employee loan scheme
Career progression opportunities
Learning and development
Wellbeing activities
I
About us
Our mission is to unlock economic potential in Wales and enhance the local economy by providing sustainable, effective finance.
When our businesses thrive, they create a higher number of better quality jobs. The taxes they pay strengthen our public finances. The people they employ strengthen our communities. When Welsh businesses are strong, Wales is strong.
An employer of choice
We continuously monitor industry best practices so we can deliver excellence while offering our colleagues flexibility and a great work/life balance:
We champion an equal and diverse workplace and continually implement strategies to make sure we’re always achieving this:
We deliver a dedicated well–being strategy that supports the mental, physical and financial well–being of our colleagues:
People are our greatest asset and fundamental to our long–term success:
The benefits
Below is a taste of what we offer. Check out the full list here.
Wellbeing
Career progression
Hybrid
working
Work life
balance
Documents
Alternatively, please sign in with...
Published
Not PublishedClosing
in X days