Work life balance
Career progression
Wellbeing

Mortgage Administrator

Salary £23,380
Location Cardiff or Wrexham - Hybrid working option, enabling you to combine working from home and our offices
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The vacancy

Do you want to work for one of the UK’s biggest investors?   

  

We’re on the lookout for a Case Handler – Help to Buy to ensure that the highest level of case management and administrative support for all aspects of Help to Buy – Wales (“HTBW”) activity are carried out efficiently and professionally.       

As Case Handler, you will be responsible for the case handling of a mixed pipeline of highly detailed new and existing buyer applications from initial receipt of application through to the legal completion of the shared equity loan.   With a proactive approach, you will ensure all regulatory and internal Service Level Agreements are met and customers are kept informed through various channels of communication.   

You will be responsible for the onboarding of new applications and processing post completion events but you could also develop your knowledge and skills within the team checking land registration and/or recovering arrears within HTBW.     

An excellent communicator, you will provide a high level of customer service and support to customers by building relationships with IFAs/Mortgage Advisors, Conveyancers and RICS valuers to ensure the customers experience is seamless.      

 

We are looking for an individual that has;    

  • The ability to work well under pressure to meet targets and tight deadlines 

  • Experience of answering and dealing with telephone queries 

  • Excellent accuracy and high attention to detail 

  • Strong organisational skills with the ability to manage own workload effectively 

  • Previous administration experience 

  • A commitment to taking a proactive approach in taking ownership of self-development  

  • A confident telephone manner and the ability to deliver excellent customer service 

  • Strong written and oral communication and interpersonal skills 

  • Confidence to make own decisions 

  • Excellent experience in standard IT/PC applications including Word, Excel, PowerPoint, Outlook. 

 

Benefits and rewards    

We will always recognise and reward your hard work and success. We offer:

  • Flexible working   

  • Competitive salary   

  • Discretionary company bonus scheme   

  • Contributory pension plan - employer’s contribution rate of up to 10%   

  • 30 days’ paid annual holidays   

  • Closed over Christmas  

  • BUPA health care scheme (contributory)   

  • Cycle to work scheme   

  • Free car parking   

  • Employee loan scheme   

  • Career progression opportunities   

  • Learning and development   

  • Wellbeing activities   

 

I

About us

Our mission is to unlock economic potential in Wales and enhance the local economy by providing sustainable, effective finance. 

When our businesses thrive, they create a higher number of better quality jobs. The taxes they pay strengthen our public finances. The people they employ strengthen our communities. When Welsh businesses are strong, Wales is strong.

An employer of choice

We continuously monitor industry best practices so we can deliver excellence while offering our colleagues flexibility and a great work/life balance:

  • Offering a competitive salary and benefits package
  • Providing office spaces and a work environment that promotes smarter working
  • Encouraging our colleagues to adopt a working pattern that fits in with their personal circumstances as well as the business needs

We champion an equal and diverse workplace and continually implement strategies to make sure we’re always achieving this:

  • Delivering a well–being programme each year targeted at physical and mental well–being
  • Achieving accreditation of gold standard with Chwarae Teg and seeking accreditation with Stonewall and the Corporate Health Standard
  • Using exit interviews to seek feedback and continuously improve
  • Acting on feedback from annual staff surveys and other feedback throughout the year
  • Continuously reviewing performance statistics and acting where appropriate

We deliver a dedicated well–being strategy that supports the mental, physical and financial well–being of our colleagues:

  • Aligning our objectives with our business goals and recognising great performance
  • Investing in our colleagues’ development by providing a range of training opportunities to meet individual, team, and business needs
  • Rolling out the career progression framework providing a structured opportunity to progress all parts of the business

People are our greatest asset and fundamental to our long–term success:

  • Delivering smarter working and digital transformation, measuring the impact on job satisfaction and productivity
  • Holding regular innovation workshops and encouraging agile projects through our project initiatives
  • Promoting an inclusive culture through regular newsletters and communication and a collaborative means of gathering and using feedback from across the Development Bank Group
  • Actively seeking feedback from our colleagues, particularly at the half year and annual events

The benefits

Below is a taste of what we offer. Check out the full list here.

Wellbeing

Career progression

Hybrid
working

Work life
balance

Alternatively, please sign in with...

Published

Not Published

Closing

in X days

{Expiry}