Case Handler (Known internally as a Property Services Executive)
This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.
The vacancy
We have an opportunity for an organised and self-motivated individual to join our team and be responsible for delivering relevant property schemes and maintain close working relationships with a variety of stakeholders (e.g. Applicants, Leaseholders, Businesses, Lenders, Registered Social Landlords. Retrofit Coordinators and internal teams) to ensure smooth overall delivery of Property Services.
With great attention to detail, you will manage detailed application requests, from the initial eligibility stages through to successful application, conducting robust due diligence and adhering to regulatory responsibilities and customer requirements. You’ll draft and issue valuation and Retrofit Coordinator instructions and will be responsible for reviewing the relevant reports and communicate proposed value/offer to applicants. Managing a portfolio of cases, regularly liaising with Applicants, businesses, leaseholders, IFA’s and RSL’s RC’s. You’ll facilitate loan applications, ensuring accuracy and submitting loan sanction papers for approval and coordinate the completion process, from notices to arranging payments and legal fees.
With a good understanding of risk assessment and eligibility processes and procedures, you’ll have a proactive approach to work with the ability to prioritise your own workload. A confident communicator, you’ll be confident liaising with a variety of internal and external stakeholders and feel comfortable making decisions based on the relevant information available. Excellent accuracy and high attention to detail are prerequisites, as you will be involved in submitting detailed reports, so good IT skills are also a must. Although not essential, experience of working within a regulatory environment and customer service environment would be advantageous.
About us
Our mission is to unlock economic potential in Wales and enhance the local economy by providing sustainable, effective finance.
When our businesses thrive, they create a higher number of better quality jobs. The taxes they pay strengthen our public finances. The people they employ strengthen our communities. When Welsh businesses are strong, Wales is strong.
An employer of choice
We continuously monitor industry best practices so we can deliver excellence while offering our colleagues flexibility and a great work/life balance:
- Offering a competitive salary and benefits package
- Providing office spaces and a work environment that promotes smarter working
- Encouraging our colleagues to adopt a working pattern that fits in with their personal circumstances as well as the business needs
We champion an equal and diverse workplace and continually implement strategies to make sure we’re always achieving this:
- Delivering a well–being programme each year targeted at physical and mental well–being
- Achieving accreditation of gold standard with Chwarae Teg and seeking accreditation with Stonewall and the Corporate Health Standard
- Using exit interviews to seek feedback and continuously improve
- Acting on feedback from annual staff surveys and other feedback throughout the year
- Continuously reviewing performance statistics and acting where appropriate
We deliver a dedicated well–being strategy that supports the mental, physical and financial well–being of our colleagues:
- Aligning our objectives with our business goals and recognising great performance
- Investing in our colleagues’ development by providing a range of training opportunities to meet individual, team, and business needs
- Rolling out the career progression framework providing a structured opportunity to progress all parts of the business
People are our greatest asset and fundamental to our long–term success:
- Delivering smarter working and digital transformation, measuring the impact on job satisfaction and productivity
- Holding regular innovation workshops and encouraging agile projects through our project initiatives
- Promoting an inclusive culture through regular newsletters and communication and a collaborative means of gathering and using feedback from across the Development Bank Group
- Actively seeking feedback from our colleagues, particularly at the half year and annual events
The benefits
Below is a taste of what we offer. Check out the full list here.
Wellbeing
Career progression
Hybrid
working
Work life
balance
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